For local governments, chatbots create exciting opportunities to improve customer service, automate tasks and cut costs. Marc Pfeiffer, Assistant Director of Bloustein Local, Center for Urban Policy Research, uses Claude AI to help write two articles on how to best incorporate this new technology.
News
Pfeiffer – TECH UPDATES: What Municipal CAOs Need to Know, Part 1: Tech Fitness and Cyber Hygiene
There are two basic elements of technology that every municipality must have. Most places already do this, but it doesn’t hurt to highlight them....
Lakewood schools borrowed millions from New Jersey and still can’t pay its bills
The Lakewood School District in New Jersey is facing severe financial distress, having borrowed $165 million since 2014 and now seeking an...
American Dream lawsuits are stacking up. Here’s why — and how they compare to other malls
The American Dream entertainment complex has faced an onslaught of 82 lawsuits since 2018, encompassing issues such as unpaid construction bills,...
Rutgers Team to Receive $1 Million in Federal Funding for Smart Kids and Cool Seniors Project
A team of researchers at Rutgers University–New Brunswick has been selected to receive a $1 million Civic Innovation Challenge (CIVIC) award for a...
Big retirement payouts for top cops, fire chiefs and school brass cost $76M. Why can’t N.J. stop them?
Despite attempts to cap significant retirement payouts to high-ranking officials in New Jersey, such as police chiefs, fire chiefs, and school...
Atlantic City Housing Authority spent nearly $500K on leadership consultants
ATLANTIC CITY — The Atlantic City Housing Authority spent nearly a half-million dollars on two administrative consultants over the past year and...
CUPR staff and students meet with Senator Booker to discuss new EPA-funded air quality initiative
CUPR green building colleagues Jen Senick, Clint Andrews, and Gedi Mainelis are part of a new EPA-funded project in Elizabeth, NJ, to install air...
Pfeiffer Op-Ed: What state and local governments should do about generative AI
How can we take advantage of the technology without harming the public? Society is often slow to appreciate that technological innovations have both...
‘Not a perfect process’: How did the two versions of NJ’s budget differ?
As the process to craft New Jersey's state budget came to a chaotic close last month, rumors swirled about what needed to be done to ensure that the...
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