For local governments, chatbots create exciting opportunities to improve customer service, automate tasks and cut costs. Marc Pfeiffer, Assistant Director of Bloustein Local, Center for Urban Policy Research, uses Claude AI to help write two articles on how to best incorporate this new technology.
This report summarizes stakeholder and subject matter expert feedback regarding the potential elements and content of a New Jersey Ocean Acidification (OA) Action Plan. Feedback was provided by twenty-eight individuals through a stakeholder engagement process which...
These articles were designed to help local government leaders develop “tech fitness” for their organizations. The idea of tech fitness is to ensure that organizations can meet expectations for technologically driven services, which today, include most government...
Chatbots are software programs that use natural language processing to have conversations with people. Also called conversational agents, they can answer questions, provide recommendations, and complete tasks. Leading companies like Google, Microsoft, and Amazon, and...
There are two basic elements of technology that every municipality must have. Most places already do this, but it doesn’t hurt to highlight them. The first is an expert to advise you and your governing body on technology issues. As with other experts you hire—a police...